خرید و دانلود نسخه کامل کتاب The Big Book of Customer Service Training Games (Big Book Series)
2,849,000 تومان قیمت اصلی 2,849,000 تومان بود.2,499,000 تومانقیمت فعلی 2,499,000 تومان است.
تعداد فروش: 75
نویسندگان: Peggy Carlaw, Vasudha K. Deming
زمان تحویل: حداکثر 24 ساعت
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such asrole-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Read less

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