خرید و دانلود نسخه کامل کتاب Working with Difficult People: A Practical Guide (Strategic)[2017] – + pdf

Almost everyone has encountered difficult people in the workplace. Difficult people can exhibit different behaviors, such as rudeness, yelling, gossiping, ignoring, or harassing. Being able to deal with these people can make for a less stressful and more productive work environment.To effectively deal with difficult people, you first need to be able to identify the type of difficult person you’re dealing with. Then you can have a better understanding of the person’s motivations. This will enable you to determine how best to deal with their behavior.Identify difficult peopleDifficult people can exhibit different behaviors. However, they can be categorized into a few common types. Think about some difficult people you’ve encountered.