خرید و دانلود نسخه کامل کتاب The Bible of Service: The WOW Method of Emotional Hospitality

آنتونی رابینز میگه : من در 40 سالگی به جایی رسیدم که برای رسیدن بهش 82 سال زمان لازمه و این رو مدیون کتاب خواندن زیاد هستم.

 
THE BIBLE OF SERVICEThe WOW Method of Emotional HospitalityService is not about carrying plates.Service is not about taking orders.Service is about emotion.After more than 25 years working in restaurants, bars, events and one of Liverpool’s most beloved award-winning restaurants, Miguel A. Queipo Vergara reveals the philosophy that changed his career and transformed thousands of guest experiences: The WOW Method™.This book is not theory.It is real life.It is the soul of hospitality — written by someone who has lived every chapter.Inside you will learn:How to read emotions before wordsHow to create moments that guests never forgetHow to turn service into connectionHow to anticipate needs with eleganceHow to calm, contain and transform conflictHow to build emotional loyalty without discountsHow to lead a team with presence, intention and humanityHow to give your business a soul, not just a systemWhether you are a restaurant owner, a manager, a server, a hotel professional, or simply someone who loves hospitality, this book will change the way you see service forever.Because guests do not remember what they ordered…They remember how you made them feel.Welcome to WOW.Welcome to the new era of emotional hospitality.