خرید و دانلود نسخه کامل کتاب Service Management: Operations, Strategy, Information Technology 9th Edition
قیمت اصلی 74,500 تومان بود.47,500 تومانقیمت فعلی 47,500 تومان است.
تعداد فروش: 72
Author:
Sanjeev K. Bordoloi, James A Fitzsimmons Seay Professor of Business Emeritus, Mona J Fitzsimmons
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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